Easily discover valuable insights.
GK’s scans historical sales trader interactions with customers – including chat data from sources such as Symphony and Bloomberg, emails, and recorded voice data – in search of valuable insights.
The Natural Language Processing (NLP) API first extracts and categorizes quotes, trades, and product mentions, then collates them into one simple report enabling a clear understanding of:
- Missed trading opportunities
- Most talked about products
Read more in a recent blog post by GK’s Head of Customer Success, Chris Winberg.
Download our sample reports.
Download your free copy of GK’s sample analytics reports.
Do you have a question? Leave your contact details and our sales team will get in touch.
GreenKey’s analytics reports provide clients with actionable intelligence from their chat messages, including:
- Categorisation of conversation type across chat messages
- Response times by client
- Distribution of clients by product class
And much more…