Analytics

Unlock value in your customer conversation data

 

GK’s Discovery scans historical sales trader interactions with customers – including chat data from sources such as Symphony and Bloomberg, emails, and recorded voice data – in rapid search of valuable insights. 

The Natural Language Processing (NLP) API first extracts and categorizes quotes, trades, and product mentions, then collates them into one simple report enabling a clear understanding of:

  • Sentiment
  • Missed trading opportunities
  • Most talked about products

Read more in a recent blog post by GK’s Head of Customer Success, Chris Winberg.

Download your free copy of GK’s sample analytics report