Unlock value in your customer conversation data
GK’s Discovery scans historical sales trader interactions with customers – including chat data from sources such as Symphony and Bloomberg, emails, and recorded voice data – in rapid search of valuable insights.
The Natural Language Processing (NLP) API first extracts and categorizes quotes, trades, and product mentions, then collates them into one simple report enabling a clear understanding of:
- Missed trading opportunities
- Most talked about products
Read more in a recent blog post by GK’s Head of Customer Success, Chris Winberg.