Customer Insights

Unlock value in your customer conversation data

Easily discover valuable insights.

GK’s scans historical sales trader interactions with customers – including chat data from sources such as Symphony and Bloomberg, emails, and recorded voice data – in search of valuable insights. 

The Natural Language Processing (NLP) API first extracts and categorizes quotes, trades, and product mentions, then collates them into one simple report enabling a clear understanding of:

  • Sentiment
  • Missed trading opportunities
  • Most talked about products

Read more in a recent blog post by GK’s Head of Customer Success, Chris Winberg.

Download our sample reports.

Download your free copy of GK’s sample analytics reports.

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GreenKey’s analytics reports provide clients with actionable intelligence from their chat messages, including:

  • Categorisation of conversation type across chat messages
  • Response times by client
  • Distribution of clients by product class

And much more…