Analytics

Unlock value in your customer conversation data

 

GK’s Discovery scans historical sales trader interactions with customers – including chat data from sources such as Symphony and Bloomberg, emails, and recorded voice data – in rapid search of valuable insights. 

The Natural Language Processing (NLP) API first extracts and categorizes quotes, trades, and product mentions, then collates them into one simple report enabling a clear understanding of:

  • Sentiment
  • Missed trading opportunities
  • Most talked about products

Read more in a recent blog post by GK’s Head of Customer Success, Chris Winberg.

Download your free copy of GK’s sample analytics report

GreenKey’s analytics reports provide clients with actionable intelligence from their chat messages, including:

● Categorisation of conversation type across chat messages
● Response times by client
● Distribution of clients by product class

And much more…

 

Request your free sample report