Careers


Customer Engineer

TECHNOLOGY TEAM
Chicago

GreenKey is a group of ambitious people working on audacious technology built around solving an important problem: how can voice improve workflows? Over the last five years, we have unlocked the power of voice for the financial industry and are expanding to support critical emergency services functions.

To apply for this position, please email careers@greenkeytech.com with your resume.

We’re Hiring

GreenKey is currently hiring Customer Engineers to help deploy and support our unique technology in customer cloud environments; to build and troubleshoot our non-production web applications; and to help develop tools and processes to streamline our customer experience.

Requirements
  • Strong organizational skills
  • Basic front-end development skills (JS, HTML5, CSS)
  • Ability to troubleshoot across our stack in a cloud environment
  • Can follow processes accurately, help improve those processes
  • Good written and verbal skills
  • Outstanding customer facing skills (primarily email)
What You Will Learn
  • DevOps skills and technologies: AWS, Docker, Kubernetes, logging, alerting, monitoring
  • Our unique speech recognition and NLP technology
  • Deeper front-end development skills
  • Customer Success skills
What Success Looks Like

In your first 90 days, you will:

  • Dive into the financial and emergency services domains
  • Build and deploy all our software in a test cloud environment
  • Learn basic DevOps skills across our stack

After six months on the job, you will:

  • Deploy our software onto customer private clouds
  • Own our customer facing technical documentation site
  • Suggest improvements to our project plans and support processes

One year in, you will:

  • Own our customer technical support processes
  • Have built or contributed to major demo web apps (React.js, Electron)
  • Learn how to build and operate effective observability systems (logging, alerting, metrics)
  • Make an impact on the direction of GreenKey

 

About GreenKey

GreenKey is a group of engineers, data scientists, finance experts and hard workers building technology. We know that our work gives police officers more time to protect communities, and makes the finance industry more efficient while keeping it honest.

Our users are:

  • Traders and brokers from the top 15 financial institutions in the world
  • Police officers and emergency services dispatches in cities across America

 

Working at GreenKey

We are proud of the culture we’ve created in offices across Chicago, New York and London. Our team is made up of dynamic, humble engineers, data scientists, sales people and business leaders. Our culture is comprised of seven core principles: curiosity, optimism, candor, work ethic, empathy, self awareness and integrity. Success at GreenKey is beyond technical aptitude. Those who demonstrate these values will find themselves surrounded by like-minded individuals ready to tackle challenges together

When you join our team, you can expect: Generous PTO, remote work flexibility, comprehensive insurance, 401k plan with matching

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