Customer Success Manager

SUCCESS TEAM
New York, NY

Within GreenKey, Customer Success sits at the nexus of our sales, product, marketing and growth teams helping to drive company growth. We are looking for a success manager who thrives on working closely with our buyside customers, growing product adoption and revenue.

What you’ll do:
As a Customer Success Manager, you’ll be the point-person responsible for delivering maximum value to our buy side customers.

  • Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to onboard and deploy GreenKey
  • Build scalable and repeatable processes for bringing on 10x number of clients
  • Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
  • Onboard and assist new buyside customers
  • Simultaneously manage multiple customers who are at different points on the account lifecycle
  • Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen GK proficiency
  • Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Who you are:

  • You have several years of direct client management experience ideally in a Customer Success, Account Management or Sales role at a B2B technology company ideally in the financial services field
  • You have several years of experience trading or working with traders at large financial institutions
  • You understand trading workflows
  • You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
  • You are consultative and able to navigate the complexities and needs of clients across industry, size and lifecycle
  • You execute with excellence and have a deep track record of creating significant impact for your customers
  • You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”

All interviews will be conducted remotely.

About GreenKey

GreenKey is a group of engineers, data scientists, finance experts and hard workers building technology. We know that our work gives police officers more time to protect communities, and makes the finance industry more efficient while keeping it honest.

Our users are:

Traders and brokers from the top 15 financial institutions in the world

Police officers and emergency services dispatches in cities across America

Working at GreenKey

We are proud of the culture we’ve created in offices across Chicago, New York and London. Our team is made up of dynamic, humble engineers, data scientists, salespeople and business leaders. Our culture is comprised of seven core principles: curiosity, optimism, candor, work ethic, empathy, self-awareness and integrity. Success at GreenKey is beyond technical aptitude. Those who demonstrate these values will find themselves surrounded by like-minded individuals ready to tackle challenges together.

When you join our team, you can expect: Generous PTO, remote work flexibility, comprehensive insurance, 401k plan with matching.