What’s New - Product Updates
GK is continuously striving to make our products better.
Last month, we released several new features to our onboarding tool, Focus: filter and search for transcripts, export transcripts to CSV and view the number of quotes and the source of each transcript (chat vs voice). The processing of historical chat data has been improved to be 50x faster. Lastly, users can now quickly visualize the accuracy improvement of the voice model within Focus.
Our co-development platform with IPC, Blotter, is now OpenFin compatible. We’re gearing up for its imminent release in partnership with IPC’s Real-Time Audio gateway (RTAG) for pristine audio.